Cloud application outage, Office360 experiences two outages in five days

Posted: November 15, 2012

Cloud-based applications are a hot topic, but are they reliable? There have been several major cloud outages this year. The most recent outage occurred with Office 365.


There are several cloud-based applications that are popular among businesses. For example, Google Docs, Office 365, and DropBox are cloud-based applications. Office 365 recently experienced two outages in five day, November 8th and 13th, 2012. Office 365 provides: "secure, anywhere access to email and calendars, Office Web Apps, instant messaging, conferencing, and file sharing." Microsoft’s vice president stated: “All of us in the Office 365 team and at Microsoft appreciate the serious responsibility we have as a service provider to you, and we know that any issue with the service is a disruption to your business -- that's not acceptable.” Microsoft also stated that it would provide credits for customers affected by the outages. SearchExchange made the statement: “Downtime may be part of the deal when it comes to cloud computing, but the second Microsoft Office 365 outage in five days tested the patience of IT pros and consultants.” Outages can be expensive so it is important to have a business continuity and disaster recovery plan.