Our Services

At Insol, our mission is to become the preeminent resource for IT solutions in the Atlanta area and throughout the Southeast by supplying high quality products and world-class services. We will do this by developing long-term partnerships with our customers to ensure they stay up-to-date with the evolution of business processes and information technology.

Insol has served Atlanta's small-to-medium sized businesses' computer and network support needs for 19 years, becoming experts in the various requirements and demands of each of our clients' unique business models, infrastructures, and industries.

A comprehensive assessment of a company's technology that lets executives know if their systems and processes can support the business goals. The NPE not only assesses network infrastructure, it also determines core competences and areas that are critical to your business models. An NPE helps you prioritize the improvements that add the most value to your company in Security, Applications, People, Processes and Technology. Everything is documented on a hardbound booklet and CD-ROM for Disaster Recovery by a team of certified professionals. NPE also presents your executive team with a detailed technology roadmap that defines the trigger points, budget and options for remedial measures, stabilization, upgrades and key improvements and ongoing maintenance.

IT Assist is a monthly service plan that provides (1) real-time alerting from our advanced network monitoring systems, (2) monthly server maintenance to ensure that the network stays properly configured to prevent the little issues that become larger problems, and (3) the insurance of On Demand expert support from certified engineers if you need help when emergencies strike or are struggling with an advanced systems engineering issue. Less expensive and more reliable than hiring a part time IT person or paying an outside firm by the hour, IT Assist addresses the three most critical needs a busy IT Manager has when looking for assistance.

A plan for customers to receive expert support from a team of highly trained and certified engineers at a predictable monthly cost that is less expensive than a single full-time network resource. Network Admin provides high quality, consistent support for the network, servers and all core infrastructure components. It includes systematic maintenance for network devices, management of network access controls and permissions, a rigorous schedule for routine server maintenance and monthly on-site checkups to verify the security and stability of the physical environment.

Designed for small to medium-sized businesses seeking a trusted IT advisor that can manage all their computer technology needs. For one simple fixed fee each month, we provide comprehensive coverage of your entire network, systems, and desktops including an accessible, professional Help Desk for any user inquiries or troubleshooting requests. IT-in-a-Box is the most complete IT partner support package on the market at the most reasonable price.

Outsourcing end user support via a professional help desk and remote support services has only recently become available for small businesses at a price that is affordable. Insol's Help Desk is the most effective way to handle routine user requests, giving companies full technology coverage for issues that could impact productivity and freeing up your existing IT staff to concentrate on the more fundamental priorities. Staffed by experienced Support Engineers with a wide breadth of experience in office applications, desktops and networks and supported by advanced user assistance technology like Desktop Sharing, the Insol Help Desk will quickly respond to all inquiries and often resolve issues immediately. As the single responsible party, you can count on us to take ownership of calls and track them to resolution.

Insol has performed hundreds of Server, Network and Desktop installations, upgrades, moves and migrations over its 19 years serving Atlanta small businesses. From Network Design and Implementation of Local Area or Wide Area networks to IT infrastructure improvements that have included complex variables such as remote access, enterprise applications, firewalls, security and thin clients, Insol has consistently succeeded in translating our customers' business vision into a working network. Our solution architectures are detailed and refined containing exact cost/benefit analysis, risk analysis, and comparison options for each key aspect of your upcoming IT initiative. Insol applies the most systematic and methodical approach to project delivery leading to one rapid successful deployment after another.

An evaluation of the organization's internal and external security vulnerabilities with recommendations on improving overall security. From a simple security scan to an in-depth evaluation including Ethical Hack, we have helped numerous Healthcare providers, Financial and Insurance services firms and many other businesses make sure that they are protected from the myriad possible threats - OR show them exactly where the risks lie.

A custom application or website can be as simple and plain or as complex and elaborate as you like. Insol's website development services are designed for companies that want a website that effectively markets their unique approach as well as their products and services. And for companies that have a particular business problem that could be solved by the appropriate tool - a web-based ordering system for customers, a reporting interface that consolidates the information from many separate applications, unification of company business contacts, an Intranet where company policies, procedures and forms can be accessible to all employees, integration between two or more systems - our carefully phased design and development approach combined with fixed price estimates and hard documentation deliverables gives you full control over the implementation of your new functionality.

A complete inventory and analysis of the state of the customer's software. The audit can emphasize a particular manufacturer or all the software installed. Insol can provide the complete audit services or the tools for on-going software auditing.

Insol provides consulting service to develop a plan for determining the customer's disaster recovery needs by preparing for the worst. The plan is well documented with recommendations for specific steps to protect against the loss of data and the potential impact on the customer's business.

As a certified services company, Insol provides authorized services and warranty support for most major brands of computers and printers including Compaq, IBM, Hewlett Packard, Apple and several others. Repairs are performed under annual service agreement or on a time and material basis.